Returns & exchanges
Exchange Policy
At ThirtyThird, we strive to deliver premium quality products. If your order has a size issue or you receive a defective product, we're happy to help with an exchange.
Exchange Eligibility
We offer exchange only under the following conditions:
- The exchange request is raised within 7 days of delivery.
- The product has a size issue.
- The product is damaged, defective, or incorrect upon delivery.
- The item is unused, unwashed, unworn, and in its original condition.
- All original tags, labels, and packaging are intact.
No Return Policy
Please note that we do not offer returns or refunds.
We only provide size exchanges or exchanges for damaged/defective products that meet our policy.
Exchange Process
01
Contact our support team within 7 days of receiving your order.
02
Share your Order ID along with clear photos or a short video (required for damaged or defective items).
03
Once your request is approved, we'll provide the exchange instructions.
04
After we receive and inspect the product, your replacement will be shipped.
Exchange Conditions
- Exchange is subject to size availability.
- If the requested size is unavailable, we may offer another available size or store credit at our discretion.
- Only one exchange is allowed per order.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Products requested after 7 days of delivery.
- Used, washed, altered, or damaged products (unless received in that condition).
- Products without original tags or packaging.
- Products damaged due to misuse or improper handling.
Need Help?
For any exchange-related queries, please contact our customer support team with your Order ID.
Email: thirtythird23@gmail.com
Response Time: Within 12–24 business hours